All refund requests must be made in writing to info@electricity.org.nz and will be assessed based on the date the request is received.
- Cancellations received 30 days or more before the conference will receive a full refund less a 10% administration fee.
- Cancellations received 15 to 29 days before the conference will receive a 50% refund less a 10% administration fee.
- Cancellations received within 14 days of the conference are not eligible for a refund.
- No refunds will be issued for non-attendance / no-shows.
- Refunds will be processed after the event, using the original payment method where practicable.
Transfers and substitutes
If you are unable to attend, you may transfer your registration to another person by notifying the organiser in writing at least 48 hours before the event.
Event cancellation
If the event is cancelled by the organiser, registration fees will be refunded in full. If the event is postponed, registrants may choose either to attend the rescheduled event or request a full refund.
Changes to the event
The organiser reserves the right to make reasonable changes to the event programme, speakers, venue (within the same city), or timing where necessary. These changes do not entitle registrants to a refund.
If the organiser makes a material change to the event that substantially alters its nature or value (for example, changing it from an in-person event to a virtual event, significantly reducing the programme, or making other major changes to the advertised content), registrants will be offered the option of a full refund.
New Zealand consumer rights
Nothing in this policy limits your rights under the Consumer Guarantees Act or other applicable New Zealand law. If a service is not delivered with reasonable care and skill, or is materially different from what was advertised, you may have rights independent of this policy: consumerprotection.